Author: Bob Brensel | President, Pharmacist | ScriptWorks
Bob Brensel, RPh, earned his Pharmacy Degree at University of the Pacific in Stockton, California in 1980. Former California Pharmacists Association’s Award Winner for Recognition of Outstanding Achievement in Compounding Pharmacy. Read More →
IMPORTANT ANNOUNCEMENT
Our system is getting an upgrade!
In the spirit of continuous improvement and in celebration of our 20th anniversary, our team at ScriptWorks is excited to share some great news that will enhance our service quality and customer satisfaction even further.
Our commitment to excellence in compounding and customer service has led us to an important decision — a system and software upgrade that’s set to redefine the way we operate and interact with both practitioners and patients.
A Leap Towards Enhanced Efficiency
Understanding the critical role of efficiency in the compounding pharmacy world, we’ve embarked on a journey to optimize our processes. After thorough research and months of deliberation, we’ve chosen to transition to a new software platform, one that represents the pinnacle of task-based workflow systems in our field. This fully integrated software is designed to streamline operations, ensuring that every step of the prescription process is more efficient and transparent.
What This Means for You
We’re changing our computer software, workflow, and phone systems beginning on April 8th. For our valued practitioners and patients, this upgrade signifies a significant leap towards improved experiences.
Here’s what you can expect with our software upgrade:
✔️ Easier patient refill and payment options
✔️ Automatic shipping notifications to patients
✔️ Automated refill reminders to patients
✔️ Easier prescribing
✔️ Physician office prescribing portals for high prescribers
✔️ New digital payment options
✔️ More!
As we navigate through this period of transition, your patience and support are invaluable to us, especially while our team is acclimating the new system, where delays may unexpectedly occur. We are fully committed to making this upgrade as seamless as possible and are excited about the benefits it will bring to your experience with us.
Given the importance of credit card security and our commitment to keeping your details encrypted, we’ll require a one-time update of your credit card information in our new system. Rest assured, you can safely provide your updated details over the phone.
Call ScriptWorks to Update Credit Card Details in Our New System
(925) 934-4400
We’re grateful for your ongoing support and patience as we make this exciting transition. Should you have any questions or concerns, please don’t hesitate to contact our dedicated team.
We understand that change, even when positive, can come with questions or concerns. Please feel free to reach out to us at any time. Our team is here to provide the information and reassurance you need as we take this significant step forward together.
Looking Ahead: California’s Compounding Pharmacy of Choice
At ScriptWorks, we believe that innovation and improvement are key to delivering the best possible service and medications. This software upgrade is more than just a change in system; it’s a reflection of our dedication to optimizing your health outcomes and satisfaction. We’re not just evolving; we’re evolving with you in mind, aiming to make your experience smoother, faster, and more responsive than ever before.
Thank you for being a part of our journey. Here’s to a future, where compounding and customer service transcend expectations, powered by technology and driven by our unwavering commitment to your well-being.
WE PUT THE ALL IN
QUALITY
Hear Bob Brensel, President and Owner of ScriptWorks, talk about the importance of quality in compounding.
